Data Protection Policy

Aldeburgh Vets Ltd
Hall Farm Lane, Saxmundham Road
Aldeburgh, Suffolk IP15 5GY
Reg. Co. 12536527
VAT number: 357 1456 87
Tel: 01728 598111

Data Protection

When you register your animal with our practice or request veterinary services, we collect personal data about you and, where relevant, your agent. This includes names, contact details, and sometimes financial information.

We only collect what is necessary to perform our services, process payments, or communicate with you.

1. How We Use Your Information

Your Personal Information

What We Do and Why Our Lawful Basis
Identify who you are during visits Contract with you
Send appointment reminders Contract with you
Send treatment, vaccine, flea, and wormer reminders Contract with you
Communicate with your insurance provider Legal and contractual requirement
Send service updates (e.g., changes to T&Cs or practice disruptions) Contract with you

Your Payment Information

We don’t store your card details. FiServ is our payment service provider.

What We Do and Why Our Lawful Basis
Send invoices Contract with you
Take payments and issue refunds Contract with you
Keep a record of financial transactions Legal requirement

Your Contact History

Covers conversations via email, telephone, contact form, or registration form.

What We Do and Why Our Lawful Basis
Provide customer support Depends on nature—may be contractual

Preventing and Detecting Fraud

We are legally and contractually required to use your information to detect and prevent fraud—for your safety and ours.

2. Sharing Your Information

We do not sell your data. We may share it with:

  • Referral practices

  • Laboratories and Animal Crematoria

  • Your insurer

  • Banks/payment providers

  • Credit reference and fraud prevention agencies

  • Debt collection agencies

  • Veterinary communication companies (for reminders and info)

  • Law enforcement (when required)

  • Other practices (with your consent)

To unsubscribe from marketing emails:

  • Click the unsubscribe link in any email

  • Contact us via phone or email

3. Where Your Data Is Stored

All data is stored within the European Economic Area (EEA), complying with UK and EU GDPR.

4. How Long We Keep Your Information

We keep your data while you’re a client, and for as long as necessary to meet legal obligations.
You may ask us to deactivate your account, but some data must be retained by law.

5. Your Rights

You have the right to:

  • Be informed

  • Access your data

  • Correct inaccuracies

  • Request deletion or limitation of use

  • Data portability

To exercise any of these rights, please contact us using the details below.

6. Changes to This Notice

We review this policy regularly and update it on our website and in-practice.
Last updated: 18th August 2025

7. How to Contact Us

Post:
Data Protection Officer / Practice Manager
Aldeburgh Vets
Hall Farm Lane
Saxmundham Road
Aldeburgh, Suffolk
IP15 5GY

Email: contact@aldeburghvets.co.uk
Telephone: 01728 598111

Complaints

You can complain to us directly using the contact details above.
Or contact the Information Commissioner’s Office (ICO):

Address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow, Cheshire
SK9 5AF

Helpline: 0303 123 1113
Website: www.ico.org.uk